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The communication landscape is constantly changing. We're here to help you stay on top of it all!

    STIR/SHAKEN: Combating Spoofed Calls

    Ytel helps customers meet the FCC requirement for STIR/SHAKEN compliance — transit, authentication, and verification

    Richard Kaplan, Ytel Sep 11, 2024

    Questions about A2P 10 DLC?

    What is A2P 10DLC? It is a program that is being implemented by mobile carriers to support SMS/MMS message delivery that originates from an...

    Richard Kaplan, Ytel Sep 11, 2024

    4 Answer Rate Obstacles

    Overcome common call answering barriers: mislabeled "Spam Likely", scams, authentication issues, and anonymity.

    Brian Keep, Ytel Mar 7, 2024

    Monthly Billing Updates

    Starting June 1, 2023, we will be consolidating all recurring monthly fees to be charged on the first day of each month.

    Brian Keep, Ytel May 2, 2023

    Sales vs. Marketing

    When companies fail to hit revenue numbers, the blame game starts. Instead, use Trusted Calling and make them both winners!

    Brian Keep, Ytel Mar 21, 2023
    Sales & Marketing

    Voicemail Best Practices for Sales

    Is it worth my time to leave a voicemail? If I do leave a voicemail, what should I say? Sales teams often ask these questions and we have the answers!

    Brian Keep, Ytel Jan 13, 2023
    Answer rates

    Traditional VS. Branded Caller ID

    The difference between traditional versus branded Caller ID can make or break your sales efforts. Learn what the difference is and why it matters.

    Brian Keep, Ytel Jan 9, 2023
    Sales & Marketing

    Building Trust in Phone Calls

    People don't answer calls from unknown phone numbers and scammers have scared people from answering. But don't lose hope, branded calling can help!

    Brian Keep, Ytel Dec 29, 2022
    Technology

    Workflow Webinar Recap

    Ytel Workflow Webinar Recap. Learn how Workflow allows you to easily automate and optimize your customers’ journey

    Sean Dailey, Ytel Jun 1, 2021
    Communications

    Perfect Your Outbound Dialing Strategy

    We're talking about all the ways a predictive dialer can help bolster your outbound dialing strategy through reducing phone downtime and raising...

    Patrick Kennedy, Ytel Feb 27, 2020
    Communications

    The Perfect Telesales Script

    Our lead gen series continues with tips and tricks on developing a strong telesales script that will improve your call agents' conversion rate.

    Brandon Wells, Ytel Feb 13, 2020
    Sales & Marketing

    How to Scare Away Potential Customers

    Treating potential customers the right way is crucial to closing deals and maintaining a positive reputation for business reasons.

    Sean Dailey, Ytel Dec 19, 2019
    Communications

    The 411 on Telephone Carriers

    We want to educate businesses on what various telecom terms mean so they can fully understand the ins and outs of the industry and where their...

    Richard Kaplan, Ytel Apr 11, 2019
    Sales & Marketing

    Text Enable Your Business Phone Numbers

    Businesses are leaving money on the table every day they host phone numbers that aren't SMS enabled. Don't lose your voice!

    Sean Dailey, Ytel Nov 5, 2018
    Sales & Marketing

    A Guide to SMS Marketing in Real Estate

    SMS marketing is a quick and easy form of communication that’s ideal for on-the-go real estate agents. With SMS marketing, real esate agents are able...

    Sean Dailey, Ytel Oct 25, 2018
    Communications

    Regulatory Compliance Pros Outweigh The Cons

    Although government compliance may seem like a hassle on the surface, consider the pros and cons of communications regulations for your business.

    Richard Kaplan, Ytel Aug 1, 2018
    Sales & Marketing

    Best Practices For Opt-Ins In Marketing Campaigns

    Creating compliant short code opt-ins can be a challenge if you aren't following best practices put in place by the TCPA & FCC. We're here to help!

    Richard Kaplan, Ytel Mar 12, 2018
    Sales & Marketing

    Short Code vs. Long Code: SMS 411

    Short code and long code are two variations of SMS marketing that work for business. Read on for the most beneficial for your campaigns.

    Brian Keep, Ytel Jan 29, 2018
    Technology

    6 Apps for Brainstorming & Creative Thinking

    We're sharing a few mind mapping apps that foster brainstorming and creative thinking on the blog. If you're a writer or collaborator, this post is...

    Hanna Walther, Ytel Oct 5, 2017
    Customer Experience

    Small Talk: Keeping your Customers Engaged

    Ask.Ytel partner Call Criteria is sharing the ways to use small talk to your advantage on customer service phone calls by exploring deeper into the...

    Call Criteria, a Ytel Content Partner Apr 28, 2017
    Communications

    How JAWS Helps Visually Impaired Agents

    A new feature in Ytel Contact Center allows the visually impaired to work more efficiently on computers with the assistance of the JAWS screen reader.

    Matt Grofsky, Ytel Jan 23, 2017
    Sales & Marketing

    Plan Your Social Content for the Quarter

    Sharing a few tips to plan your social content for the quarter and set your social accounts and profiles up for success.

    Hanna Walther, Ytel Jan 9, 2017
    Sales & Marketing

    10 Sales Podcasts Worth Downloading

    Sales podcasts that share valuable information, tips and advice on the sales process that are worth turning into for tips, tricks and new trends!

    Sean Dailey, Ytel Oct 27, 2016
    Technology

    ECaaS (Enterprise Communication as a Service)

    Enterprise Communications as a Service (ECaaS) gives any large scale business the ability to communicate with the flexibility and immediacy of a SMB.

    Drew Matthews, Ytel Aug 24, 2016
    Customer Experience

    Back to Basics: Customer Experience

    Maintaining customer satisfaction and customer experience should be the top priority of any business as it directly relates to their success.

    Hanna Walther, Ytel Apr 5, 2016
    Customer Experience

    Training Call Agents in Phone Etiquette

    Discussing best practices in phone etiquette for contact centers and how to achieve exceptional call agent customer service.

    Hanna Walther, Ytel Jul 29, 2015

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