Technical Account Manager (Contact Center)

Lake Forest, CA

We’re a software company with a passion to help businesses better communicate with customers, prospects and leads. We geek out over the challenges of telecom and deliver cutting edge, cloud-based communications solutions. As a full-service carrier, with a company-owned network, Ytel takes pride in being hands on with our customers as they build. Our mission is to power human communications on a global scale through voice, SMS, email, and ringless voicemail!

At Ytel, we put people and culture first. We see our team as our best resource and create an environment that fosters collaboration and success. Whether it’s our team events or lunches (provided by Ytel), we are always finding ways to bring the team closer together.

The Ytel family is continuing to grow, and we are currently looking to add a member to our already amazing Ops team. We are looking for a Technical Account Manager who can ensure initial and ongoing success for our customers. We need someone who is familiar with Contact Centers, who can provide experience-based insight to fix any issues our clients may have. Most importantly, we need someone with a passion for technology, who gets excited about the idea of leaving their fingerprints on change!

What You'll Be Doing:

  • Oversee assigned customer accounts and support customers in their business needs as related to Ytel’s software products
  • Train customers on Ytel’s products and assist them in their implementation
  • Communicate regularly with assigned customers
  • Develop, maintain, and continuously improve relationships with customers
  • Work with Ytel Smart Support and Sales to ensure customer satisfaction and success with Ytel products, configuring customer systems to align with their business models
  • Maintain excellent levels of service for customers
  • Function as a system admin for customers and be proactive in identifying and resolving any customer issues quickly

The Ideal Candidate Will Have:

  • Experience in a Call Center environment or with Call Center Software
  • Willingness to learn or expand skill set
  • Superior customer service skills and previous experience is a support based role
  • Strong communication skills with the ability to communicate operational goals, status, and progress to the leadership team
  • Self-motivation with the ability to work both independently and within a team
  • Exceptional attention to detail and organizational skills
  • Ability to multi-task and efficiently manage time and priorities
* Successful applicants will be asked to show proof that they can legally work in the US *