FOOTHILL RANCH, CA - 22 January, 2015 - Ytel's was named a Finalist today for "Customer Service Leader of the Year" in the ninth annual Stevie® Awards for Sales & Customer Service and will ultimately be a Gold, Silver, or Bronze Stevie Award winner in the program.
The Stevie Awards, which organizes several of the world's leading business awards shows, including the prestigious International Business Awards and the new German Stevie Awards, presents the awards. More than 1,900 nominations from organizations of all sizes and in virtually every industry were evaluated in this year's competition, an increase of 27% over 2014. Finalists were determined by the average scores of 139 professionals worldwide, acting as preliminary judges.
On behalf of Ytel, Alex Schandle, Director of Ytel Smart Support, is receiving this award for his leadership qualities, attention to customer detail, and management of over 70,000 completed customer service tickets since 2010. Ytel provides customers with 24/7/365 customer service ensuring all customer needs are met every day. As a result of providing the highest quality of service day in and day out, Alex has achieved a customer satisfaction rating between 98-100% (Zendesk).
More than 100 members of several specialized judging committees will determine the Gold, Silver, and Bronze Stevie Award placements from among the Finalists during final judging, to take place January 26 – February 4.
"The Stevie Awards for Sales & Customer Service continues to be the fastest-growing of our international awards programs," said Michael Gallagher, president and founder of the Stevie Awards. "The sheer number of nominations is matched by the increasing quality of those nominations. We congratulate all of this year's Finalists and wish them well in the next phase of judging."
"Alex has been leading our Smart Support division for nearly five years, and we are very happy and humbled that he was selected to receive this award for our company," said Brian Keep, VP of Operations, Ytel. "With Alex leading our support team, we will continue to provide the best customer service in the industry."
Details about the Stevie Awards for Sales & Customer Service and the list of Finalists in all categories are available at www.StevieAwards.com/Sales.
About Ytel (www.ytel.com)
Ytel® specializes in cloud-based B2B communications solutions, powering modern communications through voice, text, email and direct mail. Its SaaS-based offerings include Cloud Contact Center®, message360®, and sipPro™. Ytel supports billions of outbound and inbound interactions, on a company owned network, for the primary purpose of increasing revenue and maximizing efficiency for clients.
About The Stevie Awards
The Stevie Awards are conferred in six programs: The American Business Awards, the German Stevie Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Sales & Customer Service, and the Asia-Pacific Stevie Awards. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide.