FOOTHILL RANCH, CA - 26 March, 2015 - Ytel's creator of Cloud Contact Center software, today announced the launch of its first mobile application for iPhone and Android as an administrative companion to their innovative X5 solution. The new app integrates seamlessly with X5, pulling real-time, quantifiable data for supervisors and floor managers (Administrators).
Administrators can easily track agent productivity and effectiveness by reviewing who's actively on a call, who's waiting, who's on pause and which agents are either in dead calls or disposition, all right from their mobile device. The application gives administrators the opportunity to connect with the right agents at the right time to ensure their contact center is running at an optimum level from the floor, at home or traveling.
"With this reporting dashboard at my fingertips, I can quickly analyze the effectiveness of my agents." said Bronson Zolik, Owner, Marketing Science Corp. "I can identify potentially lost revenue opportunities due to poor agent performance from anywhere in the world in real-time – I mean what else can you say, it's just an amazing extension of their solution."
The new mobile application is included as part of Ytel's X5 Cloud Contact Center solution for both new and existing users.
For more information on Ytel, visit www.ytel.com.
About Ytel (www.ytel.com)
Ytel powers human communications on a global scale with more than 10 billion interactions orchestrated through voice, messaging, and mail annually. Developers and businesses use Ytel, as out of the box contact center software and programmable API. Founded in 2012, Ytel has more than 100 employees, headquartered in Foothill Ranch, CA, and offices in Los Angeles, CA, Gilbert, AZ, and Melbourne, FL.