FOOTHILL RANCH, CA - 17 June, 2015 - Ytel's SSDT was recently honored by TMC, a global, integrated media company, with a 2015 Speech Technology Excellence Award. SSDT is a turnkey soundboard solution that allows organizations to easily develop real-time, scripted responses for inbound and outbound calls.
The eleventh-annual Speech Technology Excellence Award, presented by CUSTOMER Magazine, honors companies who have demonstrated innovation in speech technology solutions that improve the bottom line for their customers.
SSDT is an application that was designed to guide agents with articulation and phonological disorders to succeed in the contact center industry. Key features and benefits of this product include:
"We will continue providing our customers with easy-to-use and efficient software that incorporates innovative features," said Matt Grofsky, CTO, Ytel. "Using SSDT, agents are guided through conditional logic to navigate all potential call outcomes. They simply press a number on their keyboard or screen to trigger pre-recorded dialogue back and forth with a customer. Plus, it is fully integrated with our Cloud Contact Center."
"Ytel has demonstrated to the editors of CUSTOMER magazine that its product is both innovative and a leader in the speech technology industry. VoicePath has proven its superior capabilities and has ultimately improved the bottom line for its customers," said Rich Tehrani, CEO, TMC.
The Speech Technology Excellence Awards will be published in the June 2015 edition of CUSTOMER Magazine.
For more information on Ytel, visit www.ytel.com.
About Ytel (www.ytel.com)
Ytel powers human communications on a global scale for more than 7,500 customers and 10+ billion interactions through voice, messaging, and mail annually. Developers and businesses use Ytel, as out of the box contact center software and programmable API.. Founded in 2012, Ytel has nearly 100 employees, headquartered in Foothill Ranch, CA, and offices in Los Angeles, CA, Gilbert, AZ, and Melbourne, FL.
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly.