FOOTHILL RANCH, CA - 15 July, 2015 - Ytel launches its recently awarded advanced soundboard technology, which aims to assist agents with articulation and phonological disorders to succeed in the contact center industry in addition to helping businesses fine tune pitches.
VoicePath was honored by TMC, a globally integrated media company, with a 2015 Speech Technology Excellence Award. VoicePath is Ytel's latest soundboard product that guide agents through conversations with scripted audio responses for inbound and outbound calls.
"Agents can now simply press a button on their keyboard or screen to trigger custom pre-recorded dialogue back and forth with their customers," said Matt Grofsky, CTO of Ytel.
VoicePath, which is already built-in to the X5 Cloud Contact Center, includes a dynamic response tree, a response logic with single key or click interaction, the ability to start and stop conversations instantly, multiple response variations, and intuitive reporting to view where call drop offs occur.
"Ytel has demonstrated to the editors of CUSTOMER magazine that its product is both innovative and a leader in the speech technology industry. VoicePath has proven its superior capabilities and has ultimately improved the bottom line for its customers," said Rich Tehrani, CEO of TMC.
For more information or to schedule a demo, please visit ytel.com/voicepath.
About Ytel (www.ytel.com)
Ytel powers human communications on a global scale for more than 7,500 customers and 10+ billion interactions through voice, messaging, and mail annually. Developers and businesses use Ytel, as out of the box contact center software and programmable API.. Founded in 2012, Ytel has nearly 100 employees, headquartered in Foothill Ranch, CA, and offices in Los Angeles, CA, Gilbert, AZ, and Melbourne, FL.
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly.