FOOTHILL RANCH, CA - 28 October, 2015 - Ytel, adds LeadBeam to the family of built-in apps for X5 Cloud Contact Center. Designed to increase efficiency across the lead generation industry, LeadBeam optimizes the lead process and allows businesses to maximize revenue opportunities by removing the manual operations of lead fulfillment.
"Since adopting LeadBeam, we have tripled the number of leads delivered with the same number of agents," said Jim Creamer, CEO of SwiftLoan. "The transition was instant and consistent."
LeadBeam allows lead sellers to use one platform to manage, track, and distribute leads from creation to fulfillment. The main dashboard provides admins customizable views to track key performance indicators specific to their own business. Advanced reporting closes the loop for lead sellers, by providing real-time and historical insight into agent and campaign performance, lead buyer statistics, lead lifecycle, and real-time notifications via email or SMS.
For lead buyers, LeadBeam provides an online portal where they can login and view the status of open orders, request lead returns, export lead data, and request new orders. LeadBeam also integrates with nearly every CRM, allowing for increased efficiency of leads delivered.
"We took a process that at times can become very complex and unreliable and created an automated solution that can increase efficiency for every lead seller in the market," said Brian Keep, VP Operations at Ytel.
To learn more about Ytel, visit ytel.com.
About Ytel (www.ytel.com)
Ytel powers human communications on a global scale with more than 10 billion interactions orchestrated through voice, messaging, and mail annually. Developers and businesses use Ytel, as out of the box contact center software and programmable API. Founded in 2012, Ytel has more than 100 employees, headquartered in Foothill Ranch, CA, and offices in Los Angeles, CA, Gilbert, AZ, and Melbourne, FL.