message360° is a communications API that provides businesses with the building blocks to communicate more efficiently. It's one platform that supports voice, text, email, and direct mail. The infrastructure is built with layers of redundancy already in place and Tier-1 Connectivity. It was built by developers, for developers.
"The message360° API utilizes the latest in technology built using Ytel's self maintained VoIP Infrastructure; utilizing a multilayered communication model to bring Big Data and communication to the masses," said Matt Grofsky, CTO, Ytel.
The 2016 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.
"On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Ytel with a 2016 Product of the Year Award," said Rich Tehrani, CEO, TMC. "The message360° API has proven deserving of this elite status and I look forward to continued innovation from Ytel in 2016 and beyond."
The 18th Annual Product of the Year Award winners will be published in the 2016 January/February issue of CUSTOMER magazine.
About Ytel (www.ytel.com)
Ytel® specializes in cloud-based B2B communications solutions, powering modern communications through voice, text, email and direct mail. Its SaaS-based offerings include Cloud Contact Center®, message360®, and sipPro™. Ytel supports billions of outbound and inbound interactions, on a company owned network, for the primary purpose of increasing revenue and maximizing efficiency for clients.
TMC's CUSTOMER Magazine
TMC's CUSTOMER magazine premiered in September 2012 and is the industry's new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.
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