75% of customers expect contact within five minutes. Don’t lose out on business by waiting too long to engage or because your message sits unopened in the wrong inbox. Greet prospects with open arms at every touchpoint with the right message through the right channel and see revenue soar.
A happy customer is a lifelong customer. Humanize and personalize customer communications and see churn rates plummet and customer loyalty skyrocket. Meaningful conversations will increase satisfaction, brand reputation and turn customers into evangelists.
It takes an average of seven touchpoints with a business before a prospect becomes a customer (source: Salesforce). A multi-channel strategy allows your business to easily orchestrate communications, stay top of mind with customers, and expedite the buyer’s journey.
Not acting in time or through the right channel could be costing you customers. Initiate a phone call or SMS immediately after a form is submitted on your website and never miss out on a hot lead again. Follow up voice campaigns with an SMS to practically guarantee that your message is seen.
Happy customers are life-long customers. Reduce churn and ramp up customer satisfaction by proactively communicating with customers. Synchronize voice, SMS and email to guide customers through the onboarding process, respond quickly to support questions, or provide product updates.
Amplify your existing software with voice, SMS, email and direct mail capabilities quickly and without any disruption to business. Ytel’s dedicated support team of industry experts will help make the integration smooth and will walk your team through best practices to ensure your success.
As channels and competitors multiply, ensuring that your brand stays top of mind is business-critical. Deploy multi-channel strategies and get your message where your audience is looking. Add a keyword SMS (Text Ytel to 411-411) to your website, business cards, print ads, trade show messaging and more to get your message seen.