Executives

Grow Business, Brand Equity, and Customer Loyalty

Marketing wants to increase brand equity. Sales wants more leads. Operations wants to improve communication with customers; everyone wants to see revenue increase. Achieve all of your business and revenue goals with an all-in-one customer engagement platform that’s easy to integrate into existing software.

Win and retain more customers by engaging in a way that aligns with both their habits and expectations

Seize every revenue opportunity

Seize every revenue opportunity

75% of customers expect contact within five minutes. Don’t lose out on business by waiting too long to engage or because your message sits unopened in the wrong inbox. Greet prospects with open arms at every touchpoint with the right message through the right channel and see revenue soar.

Keep customers longer

Keep customers longer

A happy customer is a lifelong customer. Humanize and personalize customer communications and see churn rates plummet and customer loyalty skyrocket. Meaningful conversations will increase satisfaction, brand reputation and turn customers into evangelists.

Acquire new customers faster

Acquire new customers faster

It takes an average of seven touchpoints with a business before a prospect becomes a customer (source: Salesforce). A multi-channel strategy allows your business to easily orchestrate communications, stay top of mind with customers, and expedite the buyer’s journey.

Companies that excel at customer engagement grow revenues 4-8% above the market
Bain and Company
A 2% increase in customer retention has the same effect as decreasing costs by 10%
Salesforce Desk
Businesses that adopt multi-channel strategies achieve 91% greater year-over-year customer retention rates compared to business that don’t
loyalty360
Grow customer base and revenue

Grow customer base and revenue

Not acting in time or through the right channel could be costing you customers. Initiate a phone call or SMS immediately after a form is submitted on your website and never miss out on a hot lead again. Follow up voice campaigns with an SMS to practically guarantee that your message is seen.

Turn down the churn

Turn down the churn

Happy customers are life-long customers. Reduce churn and ramp up customer satisfaction by proactively communicating with customers. Synchronize voice, SMS and email to guide customers through the onboarding process, respond quickly to support questions, or provide product updates.

Get up and running quickly

Get up and running quickly

Amplify your existing software with voice, SMS, email and direct mail capabilities quickly and without any disruption to business. Ytel’s dedicated support team of industry experts will help make the integration smooth and will walk your team through best practices to ensure your success.

Build your brand

Build your brand

As channels and competitors multiply, ensuring that your brand stays top of mind is business-critical. Deploy multi-channel strategies and get your message where your audience is looking. Add a keyword SMS (Text Ytel to 411-411) to your website, business cards, print ads, trade show messaging and more to get your message seen.

Power your business communications with Ytel