Product

Offer Customers Multiple Ways to Interact With Your Brand

Communication channels are multiplying and customers expect businesses to know their preferred method of communication and provide a seamless experience. Add multiple channels to your brand engagement strategy and watch both brand loyalty and revenue soar.

Your customers are listening, are you talking to them on the right channel?

Retain customers longer and increase product adoption

Retain customers longer and increase product adoption

Build stronger relationships with customers from the start of their journey and gain insights on the best way to interact with them. Easily communicate and support customer needs and have happy, long-term customers.

Make multi-channel development made easier

Simplify multi-channel development

Give your team the ability to easily deploy new communications into your product, manage every message, and coordinate the right time and channel to deliver each interaction. One platform to enhance the customer journey across every team.

Collect insights from every customer interaction

Collect insights from every customer interaction

Simply getting your message in front of customers isn’t enough; they expect communication to be personalized, interactive and immediate. Gain your customers’ attention and loyalty by being there with the right message at the right time.

98% of Americans switch between devices in the same day
Google Research
87% of customers think brands need to put more effort into providing a seamless experience
zendesk
More than 80% of mobile minutes in all markets are spent in apps
Smart Insights
Multi-channel shoppers have a 30% higher lifetime value than those who shop using only one channel
Google
Extend communication capabilities

Extend communication capabilities

Easily incorporate voice, SMS, email and mail into your next product sprint. Simple API docs and tools guide your development team to easily expand your existing product functionality.

Easy to Use API Content Manager

Easy to Use API Content Manager

An easy to maintain API content manager allows anyone on your team, not just developers, to update messages on every channel without updating live code.

Improve customer satisfaction with one to one interactions

Improve customer satisfaction

75% of customers expect contact within five minutes (source). Engage customers in real-time with one to one interactions through their preferred channel for faster response times and improved customer satisfaction and loyalty.

Build your brand and business

Build your brand and business

Deploy multi-channel strategies and get your message where your audience is looking. Add a keyword SMS (Text Ytel to 411-411) to your website, business cards, print ads, trade show messaging and more to get your brand in the inbox your audience opens.

Power your business communications with Ytel

Questions? Talk to an Expert.