Use Cases

Transform your business using capabilities powered by the Ytel communications platform.

BUSINESS NEEDS

Focus on what matters to your business and let the Ytel communication platform do the talking. Capabilities designed with unique business needs in mind.

Customer Engagement and Experience

Customer Engagement and Experience

Create a better customer experience through SMS and voice capabilities. Send notifications and alerts, engage in person to person conversations, power intelligent call routing, or send polls and surveys for customer feedback.

New Products and Services

New Products and Services

Deploy new features or enhance existing product functionality by adding programmable SMS and voice communications to increase customer retention, upsell, and cross-sell opportunities.

Operational Efficiency and Security

Operational Efficiency and Security

Protect your business and customers with security measures like two-factor authentication, and increase employee productivity with more efficient scheduling and management.

CAPABILITY

Communication APIs to build more functionality into your products.

Appointment Reminders

Appointment Reminders

Reduce missed appointments by automating SMS and voice confirmations from a CRM or reservation system.
Call Tracking

Call Tracking

Dynamically track call metadata to confidently attribute ROI for every marketing initiative.
Click to Call

Click to Call

Enable embedded calling from applications or web browsers to make calls faster.
Interactive Voice Response

Interactive Voice Response

Build an IVR system to easily route calls using key tones and speech recognition.
Notifications and Alerts

Notifications and Alerts

Automate SMS and voice notifications for password resets, account balance, bill reminders, and other account changes for customers.
Two-Factor Authentication

Two-Factor Authentication

Securely verify users by contacting them with SMS or voice codes.
Masked Phone Numbers

Masked Phone Numbers

For privacy and convenience, route communications back and forth without revealing the phone number to either party.
Call Transcription

Call Transcription

Turn call recordings into actionable insights for training purposes and compliance safeguards.
Conversational SMS

Conversational SMS

Build rapport by facilitating person to person conversations through text messages.
YTEL COMMUNICATIONS PLATFORM

Why Customers Choose Ytel

simplicity

Simplicity

A single platform to manage and orchestrate every customer engagement. It’s simple to get started, and easy to use, complete with an in-house guided experience, every step of the way.

Intuitive Software

Intuitive Software

Easy to use software to coordinate campaigns, deploy APIs, and manage every programmable message.

reliability

Reliability

Dedicated teams of industry experts just a phone call away to support customer growth. Multiple support channels to provide peace of mind and help you achieve your goals.

Intelligent APIs

Intelligent APIs

Gain more insight into each API call that is delivered to increase operational efficiency and improve customer experience.

quality

Compliance

Our in-house team of compliance experts provide safeguards to guide you through best practices in communications to ensure confident delivery.

Professional Services

Professional Services

Want something custom? Our professional service team can build it with you so you can get up and running fast.